Case Study

The Journey of an esteemed American non-profit, embracing change amidst legacy challenges

In a world of ever-changing landscapes and legacy challenges, it takes a forward-thinking approach to navigate the complexities of the modern era. This case study delves into the transformative journey of a prominent American non-profit Financial Wellness Provider, as they embraced change and harnessed the power of 360-degree value to become future-ready.

Client Overview

Our client is a prominent American non-profit Financial Wellness Provider with a rich history dating back to 1961. As a trusted national nonprofit, their mission is to empower people to lead financially healthy lives.

Navigational Barriers

However, they faced significant obstacles stemming from intricate webs of legacy systems which led to resource consumption and hindered their ability to thrive in a rapidly evolving landscape.

Intricate webs of legacy systems hindering progress
Outdated customer communication methods
Ever-changing compliances and accounting demands
Conventional business processes stuck in a time capsule
Laborious manual deployment processes slowing down the race

Transformative Solutions

To address these challenges and empower our client for future success, we implemented a series of transformative solutions:

Rebuilt Application with Cutting-Edge Technologies

By leveraging .NET Core and Azure, we rebuilt their application from the ground up, ensuring a modern, scalable, and efficient foundation.

Microservices Migration

We pragmatically migrated from monolithic systems to microservices architecture, unlocking flexibility, agility, and enhanced scalability.

Techcello-Powered Platform

By building solid platform-level microservices using Techcello, we empowered our client with a robust and adaptable foundation for innovation and growth.

Seamless Data Migration

We executed a meticulously planned data migration, ensuring a seamless transition to the new system while preserving critical information and integrity.

Azure CloudOps Adoption

By embracing Azure CloudOps, we streamlined infrastructure management, enabling our client to focus on their core mission while harnessing the power of cloud technologies.

End-to-End Cloud DevOps

We established a comprehensive Cloud DevOps infrastructure, automating processes and ensuring smooth deployment, monitoring, and scalability.

Intensive Test Automation

With a focus on quality and efficiency, we implemented intensive test automation, reducing time-to-market and improving overall product reliability.

Outcomes

The outcomes of this transformation journey were nothing short of remarkable:

40% Reduction in Time-to-Market:
Through streamlined processes and modern technologies, our client experienced reduced time-to-market, allowing them to seize opportunities swiftly and stay ahead of the competition.
Elevated Customer Experience:
The implementation of digital communication channels and self-help customer support platforms elevated the customer experience, fostering deeper engagement and satisfaction.
Lightened Employee Workload:
Labor-intensive manual tasks were replaced with automation, freeing up valuable resources and enabling employees to focus on high-value activities and innovation.

Amplified Business Engagement:
The self-help customer support platform empowered customers with instant access to information and assistance, amplifying business engagement and building stronger relationships.
Increased Capacity:
With optimized processes and scalable infrastructure, our client significantly increased their daily, weekly, and monthly customer handling and servicing capacity, enabling them to cater to a larger audience and drive growth.
Heightened Customer Satisfaction:
Through enhanced efficiency, personalized experiences, and timely support, we elevated customer satisfaction levels, reinforcing the client's reputation as a trusted Financial Wellness Provider.

This case study exemplifies our commitment to providing 360-degree value, guiding our esteemed American non-profit client towards a future-ready legacy. By embracing change, implementing cutting-edge technologies, and fostering a culture of innovation, we have successfully transformed our client's operations and positioned them for sustained growth and impact in the non-profit sector.