Accelerate your AI Journey with Agentforce
Discover the transformative potential of Salesforce’s Agentforce. Navigate and understand the Agentforce-powered features that align with your unique requirements.
With Bluewave’s Agentforce Accelerators, you can explore how AI-driven autonomous agents can enhance customer service, support, and engagement by responding to inquiries promptly, streamlining service delivery, and addressing customer and user needs effectively. Learn how Agentforce supports scalable, equitable, and efficient operations, strengthens trust through personalised and transparent interactions, and enables data-informed decision making to better serve your customers. By automating routine tasks and optimising workflows, Agentforce empowers your internal teams to focus on delivering meaningful outcomes for customers.
Bluewave’s Agentforce Accelerators are a package of offerings designed to help you harness the power of AI agents. Working together, we’ll rapidly identify the AI-powered features within Agentforce that can add value to your customer, partner and employee experiences.
Our Agentforce Accelerators
Our Agentforce Accelerators are currently tailored to the three core clouds (Sales Cloud, Service Cloud, and Marketing Cloud) and available in two tiers:
Agentforce Discovery
1 Day
Agentforce Discovery is a combination of technical demonstration, enablement, and skills transfer, combined with workshops to understand your requirements and identify the correct use cases where Agentforce can provide meaningful, demonstrable value to your organisation.
Agentforce Navigator
1 Week
Agentforce Navigator is designed to enhance departmental efficiency and streamline delivery - benefiting both internal teams and external customers alike. This workshop will result in a tailored Proof of Concept, laying the foundation for practical and impactful use of AI going forward.
Agentforce for Service Discovery
Agentforce Discovery is recommended for organisations that are looking to understand how Agentforce can enhance customer engagement and streamline delivery. This 1 day (in-person or virtual) session is available to a maximum of 14 participants, allowing us to deliver the agreed agenda effectively while providing personalised attention to each participant.
Our instructors and technical experts will guide your team through the comprehensive suite of AI-powered features within Agentforce. We will present practical use cases tailored to business operations, help you evaluate the benefits and associated costs, and provide a detailed review of compliance and trust considerations for each feature.
Our classroom-style accelerator is specially designed to help organisations accelerate their AI journey. The agenda covers the following:
Overview and Evolution of AI
LLMs and the Einstein Trust Layer
Agentforce in Action
Agentforce Key Features
Building with the Agent Builder
Creating Workflows and Prompts
Designing a Solution
Analytics and Troubleshooting
Discussing Your Service Requirements
Identifying Strong Use Cases
Scaling Your Deployment
Agentforce Navigator
Bluewave’s Agentforce Navigator is a 5-day engagement, available in-person or virtually, and is designed for up to 4 stakeholders per organisation, this approach ensures a focused, personalised experience that delivers on the agreed scope while prioritising your team’s specific goals and objectives.
During the engagement, an experienced Bluewave consultant will collaborate closely with your department to identify where Agentforce can deliver measurable value to your internal operations. Together, we’ll develop and implement a tailored Proof of Concept, laying the foundation for practical and impactful use of AI within your organisation moving forward.
At the end of the 5 days…
- You will understand the core concepts of AI
- You will understand the functionality of Agentforce
- You will have a proof of concept agent deployed meeting a real use case
- You will have a Path to Production Roadmap
Our classroom-style accelerator is specially designed to help organisations accelerate their AI journey. The agenda covers the following:
Day One
- Overview and Evolution of AI LLMs
- Agentforce demonstrations
- Agentforce breakdown and terminology check
- Einstein Trust Layer
- Example use cases Workshops - use case assessment
Day Two
- Use Case assessments
- Identifying data points and Key Success Criteria
- Definition of the POC / agreement
Day Three
- POC build
- Playback session
Day Four
- POC build
- Playback session
Day Five
- POC Demonstration
- Documentation of POC
- Path to production roadmap
POC Build
POC Build
The Bluewave team will develop the identified use case as a Proof of Concept (POC) within a Salesforce Sandbox environment. Over the course of Days 3–5, our experts will construct the solution step by step, providing daily standups, updates and playbacks to your stakeholders. This collaborative approach ensures complete transparency and allows your team to witness the evolution of the solution as it takes shape.
On Day 5, we will deliver the completed POC, presenting it to your stakeholders along with comprehensive solution documentation. We’ll also outline the steps required to transition the POC into a production-ready environment, ensuring a seamless path toward full implementation.