End-to-End “Run and Enhance” Support
At the core of the service is comprehensive incident and problem management. We handle triage, diagnosis and resolution of issues across configuration, Flows, Apex, APIs, integrations and the user interface. Where required, we coordinate directly with Salesforce Support and other vendors, managing the end-to-end case so you have a single point of accountability rather than multiple parallel conversations to manage.
Platform administration is fully covered. We manage user onboarding and offboarding, permissions, roles and profiles, and day-to-day administration tasks that keep your environment running smoothly. Business-as-usual changes are implemented in line with your release management policies, ensuring governance and consistency are never compromised.
Beyond keeping the lights on, we deliver ongoing change and enhancements. Within agreed effort thresholds, we design and implement improvements in configuration or code, and provide impact assessments for more complex or higher-risk changes that affect broader business processes. This means your Salesforce platform can continue to evolve without losing control or visibility.
Our team also provides application and integration support. We assist with the installation, configuration and maintenance of managed packages and AppExchange solutions, as well as the analysis and troubleshooting of Salesforce API errors and integration issues with upstream and downstream systems. The result is a more resilient, better-connected Salesforce landscape.