Success story: Guidewire Cloud migration speeds up claims, cuts costs for Texas insurer

by Guidewire

Imagine a world of insurance stuck in the past. Legacy systems, mountains of paperwork, and slow insurance claims processing would bog down even the most successful insurance companies and kill customer loyalty. Now, what if you could break free from these yesteryear shackles and modernize your operations? What if I shared that one of your industry peers has already embraced this transformation and is now reaping substantial rewards? 

Yes, this leading Texas-based workers’ compensation insurance provider, covering approximately 1.5 million workers across 70,000 employers, faced many of these typical challenges: Legacy systems, lack of resources, high maintenance costs, and more.  

Recognizing the need for change, they sought a solution to streamline operations and enhance customer experience. Hence, this 30+ years old insurer decided to migrate to Guidewire Cloud.  

The core difficulty 

As a leader in employee insurance compensation payouts, the insurance provider sought to ensure seamless business operations by managing and maintaining their own in-house servers and application systems. 

However, several challenges arose, including: 

  • Limited resources hindered seamless system integration. 
  • Lack of in-house Cloud expertise and certifications posed a significant barrier to the migration process. 
  • Integration was required across multiple business points, including the ClaimCenter, contact manager, PolicyCenter, billing, and various third-party systems. 
  • In-house server maintenance and support also proved to be a challenge. 

The formulated resolution 

We supported the insurer every step of the way during their Guidewire Cloud migration journey. Key aspects of the migration included the implementation of REST APIs for seamless data access, given the incompatibility of existing DB2 databases with the Cloud. Systems were also refactored for optimal cloud performance, including the migration of file-based integrations to AWS S3. 

The next phase of the migration focused on optimizing backlogs. The Cloud Assurance Assessment team identified and addressed issues, to ensure alignment with Guidewire Cloud standards. This comprehensive approach streamlined operations and positioned the insurer for future growth. 

The Impact 

Migrating to Guidewire Cloud provided the client with a sophisticated, seamless working environment and enhanced business process flow. The key outcomes included: 

  • Scalability & flexibility: Easy upgrades and scalability to support growth.
  • 24/7 support: Continuous support for CI/CD, logs, and repositories.
  • Efficient deployments: Smooth, hassle-free deployments through APIs. 
  • Reduced costs: Lowered maintenance and support efforts. 
  • Real-time data flow: Instant updates to claims via API, saving time and boosting customer satisfaction. 

Read more about the specific solutions, and outcomes of this project in the detailed case study. 

Conclusion: 

This case study serves as a powerful example of how embracing digital transformation in insurance through cloud technology can revolutionize the industry. By breaking free from the limitations of legacy systems and embracing the power of the cloud, insurers can unlock new levels of efficiency, improve CX, and gain a competitive edge. 

Ready to learn more about how moving to Guidewire Cloud can transform your insurance operations? Reach out to us today at india@aspiresys.com or visit www.aspiresys.com to explore how we can support your migration journey. 

Sindhu Chandrasekar
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