Optimizing IT infrastructure to Achieve Business Goals Seamlessly
Optimizing IT infrastructure isn’t merely a support system; it’s the strategic backbone of a successful business. Effectively managing hardware, software,…
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Category: Infrastructure Management Services (IMS)
A Guideline to Transforming IT Infrastructure Management
Information Technology (IT) infrastructure management involves overseeing and controlling the hardware, software, and network systems necessary for operating and managing…
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A ticket’s journey in AI driven Application Management and its maturity model
Empathy for a helpdesk ticket? No one knows the lifecycle of a ticket better than the helpdesk team but in…
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End-User Support Automation – How to effectively manage CAPEX and reduce OPEX? – Part 1
Today, Enterprise CIOs are influenced by trends like BYOD (Bring Your Own Device), Mobile Device Management, SMAC, Network as a…
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Creating a BYOD policy : 9 best practices to follow
Gartner predicts by 2017, half of employers will require employees to supply their own device for work. Walk into…
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Application Transactions Monitoring – Why Nagios is a good competitor?
“IT organizations must understand the risks associated with their mission critical applications, from knowing the systems that production applications depend…
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IT Service Desk Consolidation – Not an option anymore
“Yankee Group has found that majority of IT problems are caused by human error. As a consequence, Gartner estimates that…
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Service oriented “IT Help Desk 1.0” – Put the legacy behind you
Innovations in process and technology enable organization to understand the importance of help desk operations and take it to the…
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