6 Steps to achieve 360 degree experience with Service Portal
The world of IT Service Management (ITSM) has come a long way. Back when IT infrastructure management was an unorganized…
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Author: bhargavi.seshadri
Enhancing IT Service Delivery Experience: Service Portal 101- Creation and Enhancement
For organizations seeking a stable ITSM implementation, purchasing a packaged servicing solution is just the beginning. Modern enterprises abstain from…
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Product Engineering Trends of 2018
The term Product Engineering, in Software Engineering terms, is a multi-dimensional solution approach that encompasses all the necessary processes to…
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Product Affinity and Brand Loyalty- 4 ways to get it right!
If we have to name one company that has captured the hearts and markets by addressing the sensibilities of data-savvy…
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What are the top DevOps trends to watch out for in 2018?
The year 2017, declared by Forrester as the year of DevOps, was important for the movement. Throughout the year, many…
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Orchestrating Hybrid Cloud Infrastructure with ServiceNow
The Agile model restructured hierarchies, simplified processes, automated workflows and left the IT infrastructure team squabbling around trying to cope…
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Future of Customer Experience with Machine Learning
When Mark Zuckerberg unleashed his 2016’s yearly challenge of building a simply AI bot called Jarvis in Facebook, the whole…
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Omnichannel Insurance Solutions
Customer Experience has become the cornerstone of busines’s success stories and improving those metrics by consistent customer engagement is of…
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Integrated ITOM- Extending your ITSM services into ITOM
The rapid growth of DevOps in the last decade changed the landscape of the entire project development to be more…
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Building Individualized User Experiences with Self-Service Data Discovery
The new age big data analytics, with the popularity of self-service tools in the market, attempts to let anybody, especially…
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Explore Intelligence-led Testing at NSTC 2017
The lights are set, the stage is ready and the curtains are about to part and unveil Europe’s biggest annual…
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6 Steps to fulfil your ServiceNow® Maturity Model
My experiments with Super Mario adventures once led to successfully skipping one of the stages to what I thought was…
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Aspire’s Relationship with Temenos Turns 1
The year is 2017 and even the ultra-conservative corners of the banking industry have moved from exploring the answers for…
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Successful Infrastructure Management is now spelled I-T-O-M
Imagine taking up the job of CIO in a medium-sized software development company whose survival depends on the well-being of…
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All roads lead to ServiceNow Knowledge17
Ahoy! It is this time every year, the ultimate carnival of digital disruption where new ideas, stories, processes and products…
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Combating Retail Testing Challenges with DCqaf
The growing digitization of the retail world is pushing boundaries of eCommerce worldwide and the market is estimated to grow…
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Have you mastered the Customer Interaction Lifecycle?
“In God we trust, all others bring data” …
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Reducing Risk in Financial Services with Intelligent Modelling
The previous decade saw one of the biggest economic meltdowns in the world’s history and as a result financial and…
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Role of Continuous Integration & Continuous Delivery in transforming DevOps
In the autumn of 1968, the first NATO Software Engineering Conference gathered programmers to tackle the “software crisis”. The period…
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Unified API Platform- The Heart that keeps your Organization Ticking
Interconnection is the essence of this era of information technology. Behind every single interaction in the Internet, the APIs operate…
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Debunking paranoia over Cloud Security- A wakeup call from the future
The year is 2025. Progress in cloud-based technologies has accelerated multifold everywhere except in Cynicalville. This place is populated by…
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Data Visualization Trends
Data Visualization is an integral part of Big Data and Analytics as intelligent visuals help scientists and laymen alike to…
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5 Trends that will define Big Data & Analytics in 2017
It’s that time of the year again! The New Year is here and technologists all over the world are looking…
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Social Media Marketing Analytics to Assess Brand Health
“Marketing is no longer about the stuff that you make, but about the stories you tell” -Seth Godin From…
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Enrich the Data Discovery experience using Sales Analytics
The era of Information brought along the need for organizations to collect large silos of raw data. From survey forms…
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US Election Results- Has Reality Trumped Data?
Image source: manrepeller It has been over two weeks since the world witnessed the most dramatic presidential elections in the recent…
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Omnichannel your Business to Success
The concept of “electronic commerce” is not a 21st century buzzword as many might assume. Online shopping, in its most…
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